Student Enrollment Centre (SEC)

Enrolment Centre’s Biographic division processes applications for admission by capturing data submitted on application forms and collating the documents required for selection. The biographic division is also responsible for application document management and indexing on the document management system (Perceptive Content). In addition, the biographic division is also responsible for all data integrity regarding student records on the student information system (ITS) of the University.

The selections division assesses applications and assign local candidates the relevant application code based on the requirements for the specific choice of study field.  The selections division is also responsible for processing Postgraduate and Non-subsidised Programmes at application phase – selection is done at the relevant Faculty, College or Department. International applicants (located within the Division of Global Engagement) are processed and selected based on the requirements for the specific choice of study field.  The Division of Global Engagement also ensure compliance with the requirements of the Department of Home Affairs and the University.

The Contact Centre located within SEC is responsible for frontline and call centre enquiries; and functions to provide a high quality of client service to all applicants, students, university stakeholders, parents and other external clients. The two components that make up the Contact Centre are:

The Call Centre with agents who have a holistic view and comprehensive knowledge of the university and its rules and regulations. In addition, systems and software are used by the agents to ensure that accurate information is disseminated to clients.
The Information Desk at APK attends to all walk-in enquiries as well as attend to clients/prospective students who apply online within the Cyber Centre at SEC.
The Contact Centre uses voice, email, webchat and a chatbot to communicate with UJ clients and is dependant on Faculties, Departments and other Divisions for updated information as well as their latest processes. This avoids providing clients with incorrect information.